Return & Exchange Policy
How many days do I have to return?
We offer free returns within 30 days of your delivery.
What are requirements for returning items?
Discounted items are final sale and cannot be returned or exchanged.
Returned items must have tags still on and be returned to original packaging.
Returned items must have no visible signs of wear or use.
How do I return my order?
Contact service@ouandme.com with your order number and the item you need to return or exchange. We will respond to your request within 24 hours.
Customers shall pay the shipping costs unless manufacturing faults.
No restocking fees.
Shipping charges are not refunded.
Seasonal surcharges are not refunded.
How quickly will my return be processed?
We will process your return within 2 business days from the time it is received to our warehouse. Please allow up to 21 business days for your refund to post to your account once your return has been processed by our warehouse.
Return Address: 43 Saint Leonards Crescent M4N 3A7, Toronto, Canada