CONTACT US
HI THERE
Thanks for stopping by! If you have any questions, and are not answered in our FAQ, feel free to reach out to us at service@ouandme.com. We will respond ASAP, and remember to check your spam emails!
TEAM - OUANDME
- Have a question? Reach out and our customer care team will be in touch as soon as possible
- Company Name: OUANDME TECH CLOTHING LTD.
- Customer Service: service@ouandme.com
- Influencer Collaborations: mktglobal@ouandme.com
- Phone: +1 8046621206
- *For order inquiries, please provide your order number. This will help us find your order information and provide you with timely assistance.
Get in touch
Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Helpful information
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for. Please note that customers will be responsible for shipping costs. Any returns must be in the original packaging with proof of purchase.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual. If your order hasn't arrived after two weeks, please contact us and we will look into the details. You can estimate shipping times and shipping costs in the cart.